Narrows Drive #5

Cancellation Policy

CHECK IN 3:00PM OR LATER CHECKOUT 11:00AM

VACATION RENTAL PROPERTIES ARE SELF CHECK IN. Check in information will be provided by email 48 hours prior to arrival. The remaining reservation balance is charged on the day of arrival.

Cancelation for Property Rentals - We happily guarantee your reservations and only expect you to guarantee your arrival. If you must cancel for any reason (including weather, family emergencies or for the health and safety of your family from COVID-19), your deposit will be refunded if you cancel at least 30 days prior to your intended arrival date. If you cancel, reschedule or switch properties with less than the required notice, your deposit will be refunded or applied to a future date ONLY IF we are able to re-rent all of your reserved days. Otherwise, your deposit will be applied to any unrented days, with the remainder refunded to you. If you cancel less than 72 hours prior to arrival, you will be charged for the entire stay unless we are able to re-rent the property. NO REFUNDS FOR EARLY DEPARTURES. No shows will be CHARGED THE FULL AMOUNT! Please note that third party bookings, VRBO or Airbnb, may have different cancelation policies.

All rental properties have fully equipped kitchens with dishes, pots, pans, etc. Each property is provided with blankets, linens, towels, coffee filters, first morning coffee, paper towels, tissues, dish soap, dishwasher detergent, laundry detergent, and bath soap. Some items you will need to provide: shampoo, all food and beverages. During the fall and winter (Oct 1st-March 31st), properties with fireplaces may burn fire logs. No wood is allowed to be used in the fireplaces. Guests must provide their own fire logs.

PETS or UNREGISTERED GUESTS:
VACATION RENTAL PROPERTIES: Pets are allowed in some of the rental properties with approval prior to arrival. A $25 pet cleaning fee will be applied for the entire stay. Approved pets (pet policy does apply) must be registered on the reservation and a $200 pet damage deposit will be authorized on the day of arrival. This is a pre-authorization hold that will automatically release after a few days. If it is apparent that you have an unregistered pet or unregistered guest staying in the rental property, you will be charged $250.00 additional and/or asked to leave with no refunds. Your occupying the rental property acknowledges that you agree to pay these additional charges, all charges of collecting these charges, and damages beyond normal wear and tear including candle wax and/or drinks spilled on bedspreads, furniture, or carpets, etc.

PARKING: All of the rental properties have a minimum of two parking spaces. Some of the larger homes offer more spaces.

SMOKING: All of the rental properties and motel rooms are non-smoking including vape pens, e-cigarettes and marijuana. Smoking is allowed outside only. If evidence is found during your stay or after your departure that someone from your party was smoking inside the property, your credit card will be charged an additional $250.00 for professional carpet, upholstery, and drapery cleaning. When smoking outside, do not throw your cigarette butts on the ground. You will be charged an additional $50 if we have to clean your cigarette butts from the ground.

OUTSIDE FIRES: Outside fire are not allowed for any reason with the exception of the properties with outside fire pits. If evidence is found during your stay or after your departure that someone from your party had an outside fire, your credit card will be charged an additional $250 for clean up and fines levied by the Fire Department.

PEST CONTROL: A pest control technician arrives the second Thursday of every month to perform pest control services.

Your occupying the rental property or room acknowledges that you agree to pay these additional charges.

DIRECTIONS TO HOLIDAY ISLAND MAIN ENTRANCE
From the East and the South (Eureka Springs): Take Hwy 23 North off of Hwy 62. The old train station is the last thing in town. When you pass it you are in the country. The Holiday Island Main entrance (Holiday Island Drive) will be 4.5 miles north of the train station on the left.

From the North: Head towards Eureka Springs. When you cross the MO/AR state line you should be on Hwy P in Missouri and Hwy 23 in Arkansas. Go approximately 5 miles south of the AR/MO border on Hwy 23 until you come to the Holiday Island Shopping Center. The Holiday Island Main entrance (Holiday Island Drive) will be on the right.

From the West: Follow Hwy 62 East towards Eureka Springs. Turn LEFT onto Hwy 23 North. The old train station is the last thing in town. When you pass it you are in the country. The Holiday Island Main entrance (Holiday Island Drive) will be 4.5 miles north of the train station on the left.

PLEASE NOTE: When using map quest and navigation systems, the directions to property locations are not always accurate!